Quality Comes First...

Commitment to excellence has always been a hallmark of our company. We aim to stay as a market leader through quality products supported by high level of prefessional service through our Quality Management System (QMS) .

To establish a uniform and effective Quality Management System (QMS), ISO 9000ff was implemented and certified at all Sika manufacturing and design locations. production facilitites, engineering, laboratory, sales, and administration serving the different market field, have implemented and guided by the QMS.

Also, Quality means innovation in products, focusing on durability and environmental friendliness. Our aim is to supply top quality products and services that genuinely meet our customers' needs, justifying their faith in us as business partners.

Quality, through the eyes of our customers is done with the aide of an on-line, electronic system through which Customer complains can be quickly routed to the appropriate resources for corrective action. Annual customer attitude surveys measuring attitudes regarding Sika's Sales Support, Technical and Customer Service, Product Performance, and Complaint Handling. Results of these measures are examined and acted on to improve the quality of our Customer Satisfaction.

Focus on the Customer, trained and motivated Employees and defined policy and procedures drive the Sika Quality effort.